Friday, April 29th, 2011 | Computer Usage, Maintenance
Imagine you’re a builder and are contracted to build a house. The client approves the building plans and agrees to a budget and a completion date. You start the building project and in the process you encounter numerous unanticipated problems. The types of building materials you planned to use change, the client’s requirements change a few times, and you encounter serious problems on the site owing to land formation.
In spite of all the problems, you manage to deliver the house to the client on time, within the budget and exactly according to specification. You even provide the client with a manual giving detailed maintenance instructions.
However, after you hand over the house, the client is not interested to live in the house, can’t maintain it and eventually the house falls into disrepair . Neighbours are disgusted and conclude that the addition of the house to the neighbourhood was a failure.
Who failed? The builder … or the client?
Can you perhaps see a parallel: when implementing technology successfully in a school (or group of schools) and after a year or two you find the facilities are not used, even dysfunctional, who failed? The implementer … or the recipient?